Reviews

Showroom was clean. Staff was friendly. Service on car took almost 2 hours.

I showed up an hour early because of battery issues, and Brian was more than happy to help me out and get me in

Finished in expected time.

Ted in service was excellent as was Marquese in sales!

The dealership was very welcoming and pristine . I was immediately greeted and felt very comfortable working with Marquis, Amy and the staff at Marhofer. Marquis was friendly and helpful. He answered all of my questions. He took his time with me and said his goal was to make sure that I loved the car.

everyone was friendly and courteous. Service was done quickly and professionally

After a 10 minute wait to get recognized for my appointment.... First, the young lady offered me a car wash while I wait, which I gladly agreed to. Wait time wasn't too long, but when a different rep came and got me, he said everything was fine and no need at this time for any additional services. Which was strange... because at my last two appointment I was told that I needed some additional services (which I never had done), but OK! Upon approaching my vehicle, I noticed that it wasn't washed and there was a deep scratch on the top of my car. I go back in to alert the rep and after he saw it, he said I'll call you tomorrow to get that buffed out. Tomorrow comes, NO CALL. An additional day or so later, the usual follow-up satisfaction rep calls and asks me how was the service.... So I told her what the deal was. She then forwarded me to someone's voicemail. After I left the voicemail, I get a call from the rep dude, asking me about my availability in order to schedule the buff appointment. At the time of me writing this survey, I still have yet gotten the scratch fixed or the appointment. I left Serpintini for you guys because their service was below par. I was impressed with Marhofer until this incident.

It is so nice to have Ron come out and greet me; he is always so upbeat and really listens; you are lucky to have such a knowledgeable and personable employee!

I was treated with respect by everyone and felt very comfortable buying my first vehicle all by myself. I had been apprehensive about coming in alone because I was an older female and didn't want to be taken advantage of. I was very pleased with my experience.

Fast and efficient service. Great service department!